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August 6, 2018
The way a customer experiences your company is important to your brand’s success, so it is important that you take the time to develop your customer experience strategy to please as many customers as possible....
August 6, 2018
Today, customer service is as important as ever. With influence from family, friends, and the internet, your customer service rating can make or break your company. Here you will learn five ways how quality customer service can result in an increase ...
July 29, 2018
No company is complete without its employees and employee retention is one of the most valuable things to focus on for any successful organization. High turnover rates look bad not only for shareholders, but also for any potential new employees who m...
July 29, 2018
Customers are the cornerstone of any successful business – that's the reason why it is important to keep them satisfied and engaged. One way to ensure that you are tuned in with your customers is to take customer feedback. This is a vital task for ...
July 29, 2018
Digital channels help reduce the time needed by customers to wait for a response. Instead of having customers visit your business’s physical location; they can just fire off emails, text or chat messages and get a response relatively quick....
July 25, 2018
If you own a business, you are probably doing your best to please all your customers, fulfill their needs, ensure their satisfaction and keep them loyal to your products or services....
July 25, 2018
Being good at customer service is really important for a sales person to be successful. Creating a great customer experience requires great sales skills. As salespersons are the one who directly interact with the customers, they must know all the tip...
July 25, 2018
Work is an undesirable but necessary part of life for most people. While many would prefer not to work at all, the need to make ends meet is the major reason why many people work. Studies have shown that employees are far more productive if they are ...
July 22, 2018
Almost not a day goes by in our lives without using 1 or 2 of our banks services. Whether its withdrawing from an ATM, shopping online, paying our bills or making money transfers through a mobile banking app....
July 19, 2018
Providing superb customer service to your customers shouldn’t be a luxury, but a necessity at all times, especially for small businesses...