BLOG
Latest From Our Blog
January 14, 2019
It is no secret that employee happiness is becoming more difficult to understand as the years go by. The risk of staff underperforming or leaving is just as vital to the business on a whole as it is to the employer....
January 14, 2019
While happiness is a state that cannot be forced onto an employee, there are many factors which can assist in uplifting that key factor in the office....
January 10, 2019
Employee happiness grows in popularity as businesses have grown to realize that cheerful employees are more beneficial to the victory of the organization. But, what actually defines the term "employee happiness"?...
January 10, 2019
If there’s something you need to know to get your business to be totally successful is an ongoing and fluent stream of happy customers. Actually, some may say that the “key” to achieve customer happiness is "employee happiness"....
January 7, 2019
Only a mere few years ago, the term customer experience was not used as much as it is being used today. In fact, it was used interchangeably with the term customer service which is, in fact, two different things....
November 13, 2018
In the highly competitive world of business, customer happiness should always be one of your main priorities. You know those tired old clichés of ‘the customer is always right’ and ‘the customer is king’ and while they may make you cringe an...
November 13, 2018
Excellent customer service plays a crucial role in the success of your business. It provides reliable customer service feedback, consolidated support requests, real-time reports, excellent dashboards, smooth workflow automation, useful knowledge base...
November 6, 2018
Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way and so on. But today, employee happiness has increasingly become an important trait in a thriving business....
November 6, 2018
You’ve no doubt heard the expression ‘the customer is always right’ but have you stopped to think about exactly why your customers are so valuable? Sure, they spend their money and buy from you, but they’re about so much more than that....
October 28, 2018
Mystery shopping can be a great way to try new things, get free meals, and even make some money on the side. However, it can also be a very educational experience. Becoming a mystery shopper can really teach you many things about the business world, ...
October 28, 2018
A great customer experience can help set your company apart from all of your competitors. But it isn’t always easy to know what your customers are looking for or how to cater to them specifically....
October 9, 2018
An efficient team of call center agents plays a great role in the growth of your organization. if your call center agents know how to communicate and deal with you customers, the chances of gaining new customers and retaining the current ones automat...