BLOG


Latest From Our Blog

5 Simple Ways To Empower Your Workforce
July 11, 2018Robert M. Keay

A good leader should always let employees know how appreciated they are. Compliment your employees on their successes and help them through their failures....

4 Best Ways To Collect Customer Feedback
July 11, 2018Robert M. Keay

In the constantly evolving world of business, one thing remains constant – the need for organizations to keep their customers satisfied. This is why it is so important for any business to have a strong strategy when it comes to collecting customer ...

3 Reasons Why Customer Service Training Is Important
July 11, 2018Robert M. Keay

It is important for different sectors within an organization to work with each other and solve problems together, and this ability starts with quality training. As every worker becomes more in tune with the company’s needs, they will constantly con...

5 Customer Service Trends To Look Out For In 2018
July 3, 2018Robert M. Keay

Though the shift in customer service trends occurs gradually, through keeping an eye on what’s changing and what stays the same, your business will surely be up to date on the recent development in the industry....

4 Online Customer Service Tips Every Business Should Consider
July 3, 2018Robert M. Keay

Ultimate customer satisfaction is one of the keys to business success. Moreover, customer service is regularly rated by most business leaders as one of the vital factors that help businesses succeed....

4 Reasons Why Valuing Employees is as Important as Valuing your Clients
July 2, 2018Robert M. Keay

Many businesses talk about establishing relationships with their customers but the truth is, valuing employees and building a great relationship with them is of the same absolute importance....

4 reasons why improving your organization’s work culture is important
June 24, 2018Robert M. Keay

For a machine to work in an efficient manner, all of its parts must perform well. The same can be said about a business. When you’re running an organization, each individual member of the group must perform well....

Five ways to increase customer loyalty
June 24, 2018Robert M. Keay

Getting customers is great but retaining them is really the name of the game when it comes to keeping your business going. Return business and customer loyalty will continue to keep the cash rolling in and to keep customers happy....

4 tips to help you boost your workforce productivity
June 24, 2018Robert M. Keay

A productive workforce is always the backbone of a successful organization but there’s a lot that goes into making your workforce efficient and productive. We’re living in a digital era and there are undoubtedly too many distractions that can lea...

5 ways social media can help you collect quality customer feedback
June 19, 2018Robert M. Keay

The rise of social media channels on the internet has changed all of that. Customers can now post online how their experience was for them and due to this, marketers are racing to develop relationships with their customer base online as happy custome...

5 Simple ways to motivate your staff
June 19, 2018Robert M. Keay

Motivation is normally the key factor behind an employee’s performance and that’s the reason why keeping your workforce motivated is important for an organization’s success. Below are five ways you can motivate your staff....

5 Tips to Help You Improve Your Company Customer Service Strategy
June 19, 2018Robert M. Keay

Many companies spend thousands of dollars to promote their business and create a positive image; however, customer service is often overlooked. These businesses make it hard for customers to get the help and support they need which eventually creates...