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Top Secrets To Employee Happiness
January 14, 2019Robert M. Keay

It is no secret that employee happiness is becoming more difficult to understand as the years go by. The risk of staff underperforming or leaving is just as vital to the business on a whole as it is to the employer....

Factors That Determine Workplace Happiness Levels
January 14, 2019Robert M. Keay

While happiness is a state that cannot be forced onto an employee, there are many factors which can assist in uplifting that key factor in the office....

Why Employee Happiness Is Your Responsibility
January 10, 2019Robert M. Keay

Employee happiness grows in popularity as businesses have grown to realize that cheerful employees are more beneficial to the victory of the organization. But, what actually defines the term "employee happiness"?...

Why Employee Happiness Is Equal To Customer Happiness?
January 10, 2019Robert M. Keay

If there’s something you need to know to get your business to be totally successful is an ongoing and fluent stream of happy customers. Actually, some may say that the “key” to achieve customer happiness is "employee happiness"....

What’s in Store for Customer Experience in 2019?
January 7, 2019Robert M. Keay

Only a mere few years ago, the term customer experience was not used as much as it is being used today. In fact, it was used interchangeably with the term customer service which is, in fact, two different things....

How to Deliver Great Customer-First Experiences
November 13, 2018Robert M. Keay

In the highly competitive world of business, customer happiness should always be one of your main priorities. You know those tired old clichés of ‘the customer is always right’ and ‘the customer is king’ and while they may make you cringe an...

Utilizing Technology To Improve Customer Service
November 13, 2018Robert M. Keay

Excellent customer service plays a crucial role in the success of your business. It provides reliable customer service feedback, consolidated support requests, real-time reports, excellent dashboards, smooth workflow automation, useful knowledge base...

Why Promoting Employee Happiness Benefits Everyone
November 6, 2018Robert M. Keay

Traditionally, businesses were only concerned with issues such as product development, maximizing profit in an efficient way and so on. But today, employee happiness has increasingly become an important trait in a thriving business....

The Importance of Customer Satisfaction
November 6, 2018Robert M. Keay

You’ve no doubt heard the expression ‘the customer is always right’ but have you stopped to think about exactly why your customers are so valuable? Sure, they spend their money and buy from you, but they’re about so much more than that....

What Mystery Shopping Can Teach You About Customer Service
October 28, 2018Robert M. Keay

Mystery shopping can be a great way to try new things, get free meals, and even make some money on the side. However, it can also be a very educational experience. Becoming a mystery shopper can really teach you many things about the business world, ...

Ultimate Guide to Customer Experience Mapping
October 28, 2018Robert M. Keay

A great customer experience can help set your company apart from all of your competitors. But it isn’t always easy to know what your customers are looking for or how to cater to them specifically....

The Golden Rules Of Call Center Agent Training
October 9, 2018Robert M. Keay

An efficient team of call center agents plays a great role in the growth of your organization. if your call center agents know how to communicate and deal with you customers, the chances of gaining new customers and retaining the current ones automat...

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